NightShade PSA + RMM

New — Unified Platform

One platform for your team’s work and your clients’ devices

NightShade combines a modern PSA with powerful RMM so MSPs can run tickets, projects, billing and automate endpoints — all in one place.

Get a Live Demo See how it works
  • No per-technician surprises
  • Secure by default
  • Fast, real-time control
  • Built for compliance-minded MSPs
Ticket Queue
SLA: High
#4321 Printer offline
SLA: Std
#5384 Onboarding 5 users
Change
#5410 Patch rollout
Device Posture
Online
128
Needs Patches
23
Alerts
9
Updates
42

Professional Services Automation (PSA)

Run operations end‑to‑end: tickets, projects, time, contracts and invoicing with clean workflows and audit‑friendly records.

Tickets & SLAs

  • Configurable queues, priorities, and SLA targets
  • Automations, templates, canned responses
  • Customer portal with status & attachments

Projects & Tasks

  • Milestones, Gantt‑style views, dependencies
  • Change management & approvals
  • Internal/external collaboration

Time, Contracts & Billing

  • Timesheets, roles/rates, approvals
  • Fixed‑fee, retainer, block‑hour and T&M
  • Invoice exports & revenue reporting

Remote Monitoring & Management (RMM)

Inventory every endpoint, remote in instantly, push patches and software, and automate routine work with policy‑driven baselines.

Device Inventory

  • Hardware & software baseline with change history
  • Company/site grouping & policies
  • Real‑time online/offline & health telemetry

Remote Control

  • Low‑latency screen sharing with reliable input
  • Headless support & session handoff
  • Session audit trail & consent workflows

Patch Management

  • Windows updates orchestration & deferrals
  • Maintenance windows & ring‑based rollouts
  • Compliance views & failed‑patch retries

Software Deployment

  • MSI/EXE/Script packages with variables
  • Target by tags, groups or dynamic queries
  • Rollback, post‑install checks, reporting

Scripting & Automation

  • PowerShell, Bash, and scheduled tasks
  • Event‑driven automations & webhooks
  • Policy baselines & remediation playbooks

Alerting & Reporting

  • Health thresholds, flapping control, escalations
  • Device compliance & patch posture dashboards
  • Audit exports (CSV/PDF) and API access

NightShade Agent — Core Capabilities

A lightweight, resilient Windows agent engineered for real‑time control, secure configuration, and headless reliability — with a clean update path and robust observability.

Display & Control

  • DXGI capture with GDI fallback for compatibility
  • Headless display pipeline initialization (no monitor required)
  • Interactive session spawn/attach for service‑to‑user handoff
  • Reliable mouse/keyboard injection incl. right/double‑click

Service & Tray Modes

  • Runs as Windows service via kardianos/service
  • System tray app launches in user sessions automatically
  • Heartbeat/watchdog between service & tray prevents stalls
  • Auto‑restart on crashes with intentional stop awareness

Secure Configuration

  • Per‑company installers with embedded config
  • Hybrid RSA + AES config protection, DPAPI for local secrets
  • Least‑privilege local service account (e.g., NightShadeSvc)
  • Signed update channel & integrity checks

Networking & IPC

  • Resilient WebSocket control, SSE telemetry back‑pressure aware
  • Named pipes (Windows) / Unix sockets (Linux/macOS) for IPC
  • Automatic reconnects with cold‑start bootstrap
  • Offline queueing for jobs until connectivity resumes

Patch & Software Ops

  • Windows Update orchestration and status reporting
  • Silent MSI/EXE deployment with exit‑code capture
  • Pre/post‑install checks, rollback hooks
  • Script runner for PowerShell/Bash with logs

Telemetry & Auditing

  • Device inventory, process and service health
  • Event logs, action trails, and session records
  • Structured logs with remote aggregation
  • API‑first design for dashboards and exports

Note: NightShade’s security model aligns to best practices inspired by NIST SP 800‑171 and similar frameworks. Final certifications/compliance attestations depend on customer implementation and scope.

Security, Compliance & Trust

Hardening by Default

Least‑privilege service account, signed updates, TLS everywhere, and strict audit logs.

Data Residency & Access

Multi‑tenant isolation with role‑based access control, customer data scoping, and API keys.

Compliance‑Ready

Controls mapping and exportable evidence to support audits (SLA, patches, sessions, changes).

How it works

  1. 1) Connect your company

    Create organizations, sites and policies. Invite your team with roles and permissions.

  2. 2) Deploy the agent

    Use per‑customer installers or scripts. Devices enroll automatically to the right policy.

  3. 3) Automate & support

    Remediate with playbooks, push patches/software, remote in instantly — all logged to PSA.

See NightShade in action

Get a live tour of PSA + RMM and the NightShade Agent. We’ll tailor the demo to your stack and goals.

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